Learning the hard way

[As ever, you can read this on the BBC News website too]

The British Computer Society is the professional body for those working in IT, and is one of the bodies that defines the working practices for those responsible for ensuring compliance with data protection legislation.

Sending out an email to seven hundred people with every email address visible to each recipient is about as far from good practice as you can get, yet that it what a hapless member of the Society’s staff did last week.

And in a twist worthy of the most clichéd sitcom, the email was an invitation to complete a customer satisfaction survey. Somehow I think the results will be slightly skewed towards the ‘could do better’ end of the response scale.

Continue reading “Learning the hard way”