[As ever, this is also on the BBC News website]
I’m an indulgent father, as any of my friends will attest, and I’m also a bit of a gadget freak, so it is little surprise that my son was the lucky recipient of a cool black Xbox 360 Elite on his recent birthday.
He has been an Xbox user since the original console launched in 2002, moving to the much more powerful 360 when it came out last year, enjoying games like Oblivion and Halo 3 and spending a lot of time on the online service, Xbox Live.
Now that Microsoft has started offering full game and film downloads from the Live Marketplace it seemed like a good idea to upgrade, since the Elite sports a reasonably sized 120Gb hard drive compared to the frankly embarrassing 20Gb of the original.
Continue reading “Customer Disservice”